IT support contractsIt’s impossible to guarantee a 100% operational network, 100% of the time. Faults and problems from time to time are inevitable and, when something does go wrong, you want to be sure it will be fixed in the shortest time possible to minimise disruption and financial loss to your business.

Annuity-based IT support contracts work on an annual fee basis providing comprehensive cover across your network with support on hand, as and when you need it, to ensure your network operations are restored within the stated SLAs.

Whilst these prove a reliable and cost-effective solution for many businesses, those with a larger estate may end up paying over the odds for a service to cover their entire network when they may only have need to use it for one or two parts of their system within a year.

There is an alternative which still guarantees minimal downtime while saving money for larger organisations. This comes in the form of a spares service based on usage.

When an organisation houses a large infrastructure, it can often be cheaper to buy spares in bulk and work with a logistics partner to have these delivered when required rather than provision annuity-based IT support. This works particularly well when a company houses a large install base of medium to low-end equipment in which faults are predominantly hardware related.

With a thorough understanding of the equipment within an estate, its age and the failure rates experienced, it’s possible to effectively plan for a workable spares inventory.

Some IT support and repair suppliers will agree to provide storage for these spares for an agreed monthly fee and ship them to the required locations as they are needed. The faulty equipment can then be sent to the same supplier for repair before it is added back into the spares pile for future use.

Because the spares are already owned by the company in question, this can work out cheaper and still provide a reliable support option.

HardwareLifecycle offers a Spares Management service which you can find out more about here. Alternatively, contact us for more information or to discuss your requirements.

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About HardwareLifecycle

HardwareLifecycle (a division of Hardware Group) ensures complete support throughout the full lifecycle of your IT assets, helping you balance your evolving technological requirements with your available resources. ISO security and quality certified, with extensive repair and refurbishment facilities, third-party support, buy-back, decommissioning and disposal services and a team of highly skilled engineers, we are able to address the financial, logistical and environmental challenges of your IT asset lifecycle with ease. For more information, please visit

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