Third Party Support Services

Third Party Support Services

Our support services provide a third party packaged maintenance, consultancy and support agreement across multiple vendors ensuring you can reach accredited engineers 24 hours a day.

End-of-life (EOL) or end-of-support (EOS) equipment still requires support to ensure any problems with your systems can be resolved quickly, minimising downtime. We offer a highly cost-effective and flexible support solution for this equipment with different levels of cover, dependent on your requirements. Our SLAs range from 4 hours to next day, giving you the reassurance that your business operations won’t be limited for long. Furthermore, all equipment can be supported under one contract, regardless of location, SLA or vendor.

Our support services are delivered through our Smartpac brand. Smartpac Support provides a single source of third-party multi-vendor network support and maintenance. Providing support for new, EOL, EOS, or refurbished equipment. With just one number to call to reach skilled, knowledgeable and accredited technicians 24 hours per day, every day, we ensure any problems with your network are resolved quickly and efficiently. 

To find out more about Smartpac visit the dedicated Smartpac website. Click here

Benefits Of Third Party Support Services

  • One contract independent of location, SLA and vendor
  • Cost-effective cover for current, new, refurbished or end-of-life / end-of-support items
  • 4 hours and next day response
  • Pro-rate additions to your contract to achieve 1 renewal date
  • Bring multiple SLAs, locations and manufacturers under one contract

Working with HardwareLifecycle

We offer third party support on the following equipment:

End of Life (EOL)

We can offer cost-effective end-of-life support for products which are no longer in production with the manufacturer. Providing comprehensive cover, our EOL support reduces the need for premature upgrades whilst saving you from costly OEM support fees.

End of Support (EOS)
Post Warranty Server & Storage Support
Cisco Support
Partner Support Services

Why HardwareLifecycle?

Serving 4 continents (4)
Supporting over 20 countries (20)
  • Management through online portal
  • Global access to spares
  • 4 hour response times
  • ISO security and quality certified

Related Services

Repair Refurbishment Spares

Authorised Partner Support?

We can deliver Juniper-approved level 1 and 2 technical support with escalation
to 'A' level Juniper TAC for
level 3 parts replacement.

Visit HardwareServices

Main Background

Color Scheme